Shipping policy

At Genso, each piece is made to order to ensure quality and intention in every item.

Processing time

Orders are produced specifically after purchase. Processing typically takes 2–5 business days.

Shipping time

Once shipped, delivery times vary by destination:

Domestic orders: 3–7 business days

International orders: 7–21 business days

Shipping times are estimates and may vary due to location, customs processing, holidays, or carrier delays.

You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.

Customs & duties (international orders)

International orders may be subject to customs fees, duties, or import taxes imposed by the destination country. These charges are not included in the product or shipping price and are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order size.

Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact support@genso.ca and we’ll help resolve the issue.