Terms of service
By accessing or purchasing from Genso, you agree to the following terms.
General Conditions
Genso reserves the right to refuse service to anyone for any reason at any time. You agree not to misuse the website or its content for any unlawful purpose.
Products & Orders
All products are made to order and produced after purchase. Product images are for illustrative purposes; slight variations in color or placement may occur due to screen settings or production processes.
We reserve the right to limit or cancel orders at our discretion.
Pricing & Payments
All prices are listed in the store’s selected currency. Prices may change without notice.
Payments are processed securely through our payment provider. Genso does not store or have access to your full payment details.
Shipping & Delivery
Shipping times are estimates and not guaranteed. Delays may occur due to production, customs processing, or carrier-related issues.
Genso is not responsible for delays caused by customs or local delivery services.
Returns & Refunds
Because all items are made to order, we do not accept returns or exchanges for sizing issues or change of mind.
Refunds or replacements are offered only for items that arrive damaged, defective, or with a manufacturing error, and must be reported within 7 days of delivery.
Intellectual Property
All designs, content, and materials on this site are the property of Genso and may not be copied, reproduced, or used without written permission.
Limitation of Liability
Genso is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on the site.
Contact Information
Questions about the Terms of Service can be sent to:
support@genso.ca